Refund policy
14-day returns. If you’re not satisfied, you can request a return within 14 days of delivery. Items must be unused, in original condition and packaging, with proof of purchase.
How to start a return. Email zeqarallc@gmail.com with your order number and reason. Please don't send items back without contacting us first: we'll give you the correct return address, which may differ from our business address.
Return shipping. Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect.
Damaged, defective or wrong items. Contact us within 7 days of delivery with photos. We'll send a free replacement or a full refund, including shipping. You won't need to return the item in most cases.
Non-returnable items. Items marked "final sale", personal-care and hygiene items once opened (e.g. toothbrush sanitizers), and gift cards.
Refunds. Once we receive and inspect your return, we'll email you. Approved refunds go to your original payment method within 5–10 business days. Original shipping fees aren't refundable unless the return is due to our error.
Exchanges. For a different item or variant, return the original and place a new order.
Consultation services.
- Reschedule or cancel free of charge up to 24 hours before your session for a full refund.
- Cancellations within 24 hours of the session, or missed sessions, are non-refundable.
- Completed sessions are non-refundable.